Last updated: August 8, 2025
Introduction
RH Trading (the “Site”, “we”, “us”, “our”) sells home automation devices, smart trackers and smart gadgets. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit or make purchases on our website.

1. Data we collect
We collect information you provide directly and information collected automatically:

Account & contact info: name, email, phone, shipping & billing addresses.
Payment information: card details are processed by our payment gateway; we do not store full card numbers on our servers. We may store billing address and transaction identifiers.
Order & purchase history: items ordered, date/time, amount, order status.
Device & usage data: IP address, browser type, device identifiers, pages visited, referral source, cookies and analytics data.
Customer support data: messages, returns, warranty requests.
2. How we use your data
We use information to:

Process and fulfill orders, deliver products, manage returns and refunds.
Communicate order updates, invoices, support responses, and marketing (with consent).
Improve the website, detect and prevent fraud, secure accounts.
Comply with legal obligations (tax, anti-fraud, regulatory requests).
3. Legal basis (where applicable)
We process data to fulfill contracts (orders), comply with legal obligations, pursue legitimate interests (fraud prevention, service improvement) and based on your consent for marketing.

4. Sharing & disclosure
We may share personal data with:

Payment processors (for payment authorization and refunds).
Logistics & delivery partners (to ship and track orders).
Service providers: analytics, email/marketing platform, hosting provider, customer support tools.
Legal authorities when required by law or to protect rights.
We do not sell your personal information to third parties.

5. Cookies & tracking
We use cookies and similar technologies for site functionality, analytics, and (with consent) marketing. You can manage cookie preferences via your browser or our cookie banner.

6. Data retention
We keep personal data as long as necessary to provide services, meet legal obligations (for example tax records), or as required to resolve disputes.

7. Security
We use industry-standard measures (HTTPS/SSL, access controls, limited internal access) to protect data. No system is 100% secure; if we detect a breach affecting personal data we will notify affected users and authorities as required.

8. Your rights
Depending on your jurisdiction you may have rights to access, correct, delete or restrict processing of your personal data, and the right to object to marketing. Contact us (details below) to exercise any rights.

9. Children
Our site is not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. Third-party links
Our site may link to third-party services (payment gateways, social media). This policy does not apply to those services; review their privacy policies.

11. Changes to this policy
We may update this policy. We will post the revised policy with a new “Last updated” date.

Contact
Email: support@rhtradingstore.com
Whatsapp: +8801791669595