This policy applies to purchases made from RH Trading’s online store.

1. Return window

Standard products: 7 days from delivery date for eligible returns (unless otherwise specified on product page).
Electronics / sealed items / software / opened consumables: No return unless defective or damaged on arrival — see Exceptions (section 5).
2. Eligibility for return
To be eligible:

Item must be in original condition with original packaging, accessories, manuals, and serial numbers intact (unless the item arrived defective).
Proof of purchase (order number / invoice) required.
For sealed electronic items, returns accepted only if received damaged, defective, or if the product description was materially incorrect.
3. How to request a return

Contact support within the return window: support@rhtradingstore.com or via site’s Returns form.
Provide order number, reason, and photos if item is damaged/defective.
We will issue an RMA/Return Authorization and instructions for pickup or drop-off.
Change of Mind will not be accepted.
4. Refund methods & timing

After receiving and inspecting the returned item, we will process refund within 7–14 business days.
Refund method depends on original payment:
Card / Bank transfer: credited to the original source (may take additional bank processing time).
Mobile wallets (bKash/Nagad/etc.): refund to same wallet or provide store credit if preferred.
Cash on Delivery (COD): refunds are issued to bank account or mobile wallet; cash refunds on delivery return are not available.
In some promotional cases refunds may be issued as store credit or voucher (we will notify you prior to processing).
5. Exceptions & faulty items

If item is defective or received damaged: we will cover return shipping and offer repair, replacement, or full refund at our discretion. Provide photos and description within 48 hours of delivery for fastest resolution.
Items damaged by customer misuse, altered, or missing parts are not eligible for full refund; partial refunds or repair quotes may apply.
6. Exchange
Exchanges are treated as a return + new order. If new item price differs we will charge or refund the difference.

7. Shipping & return costs

If return is due to our error (wrong item, defective), we cover return shipping.
If return is due to customer preference (changed mind, wrong size/model), customer pays return shipping unless otherwise stated in a promotion.
8. Cancellations

Orders may be cancelled before shipment. If the item has already shipped, follow the returns process.
9. Contact
support@rhtradingstore.com — include order number and issue.